F&Q
- Where's my order?
- Why is there no tracking update?
If there is no updated tracking info during transportation for less than 5 days but still within estimated delivery date, please don't worry, tracking info has only been updated when it arrives at some important ports or destinations.
If there is no updated tracking info for more than 5 days, please feel free to contact us.
- Why is my order taking so long to ship?
If your order contains any pre-order item(s), we will wait until all of your items become available before we ship out the order. This is a way for us to ensure we are making less of a carbon footprint and allowing us to get all of the items to you at once. We understand the current experience isn't ideal and are actively working on a long-term solution to improve our AI forecasting model so you won’t even feel the lag!
Keeping this in mind, please double check the estimated shipping dates under each item that you’ve ordered. You can find this information in the Shipping Dates section on each item's page. This will let you know when your item is estimated to ship from our warehouse.
- Why didn't I get an shippment notification email?
Normally, an email with tracking number will be sent to your account email address once the order is shipped out.
If you did not receive the email, you can check the following situation:Is your email address filled in normally?Is your mailbox set up to reject emails from strangers?Pls check to see if the email is being geld in your spam email.